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Straight Answers

Questions we hear at the counter.

The things Plano drivers actually ask us — answered the same way we'd answer them in the shop: plainly and honestly.

01

Visiting the Shop

Where is Marlow Automotive located?
We're at 1713 N. Central Expressway, Plano, TX 75075 — right on US-75, easy to reach from Plano, Richardson, Allen, McKinney, Frisco, and the surrounding cities. Call 972-633-1299 and we'll point you right to us.
What are your hours?
We're open Monday through Friday, 7:30 AM to 5:30 PM. Need to arrange a drop-off outside those hours? Give us a call and we'll work something out.
Do you offer same-day repairs?
Yes — we offer same-day repairs on most services. Call in the morning and in many cases you'll have your vehicle back the same afternoon.
Do you work on all makes and models?
Yes. Our technicians service foreign and domestic vehicles — cars, trucks, and SUVs — from routine maintenance to complex engine, transmission, and electrical repairs.
02

Pricing & Warranty

What warranty do you offer on repairs?
Qualifying repairs are backed by our 2-year / 24,000-mile warranty on parts AND labor — roughly double what most shops offer. Everything else carries our standard 12-month / 12,000-mile warranty. Ask your service advisor which coverage applies to your repair.
Will I know the cost before you start?
Always. We diagnose the issue, show you what we found, explain your options in plain language, and give you an upfront quote. No work begins until you approve it — no surprise charges.
How do your prices compare to the dealership?
Customers regularly tell us the dealership quoted them far more for the same repair. We use quality parts, explain everything in detail, and charge a fair, transparent price — that's how we surpass the dealership.
Do you have any current specials?
Yes — our Front-End Alignment Special is just $89.95 for most cars and trucks, and check engine light code scans are always free. See our Promotions page for current offers.
03

Service & Maintenance

My check engine light is on. What should I do?
Don't panic — but don't ignore it either. Bring it by and we'll scan the codes for free, tell you exactly what triggered the light, and whether it's safe to keep driving. If it's flashing, pull over safely and call us at 972-633-1299.
How often should I get an oil change?
Most modern vehicles run 5,000–7,500 miles between conventional oil changes, and up to 10,000 with full synthetic. Texas heat and stop-and-go DFW traffic are hard on oil, so check your owner's manual — or ask us and we'll set the right interval for how you drive.
Do you do pre-purchase inspections?
Yes. Before you buy a used car, bring it to us for a pre-purchase inspection. We'll go through the engine, transmission, brakes, suspension, and electronics and give you an honest report of what it needs — before you sign anything.
Do I need an appointment?
Appointments help us get you in and out faster, but walk-ins are welcome. Call 972-633-1299 or book online and we'll find a time that works for you.

Still wondering about something? Call 972-633-1299 — a real person at the shop picks up.

Book Your Visit · Plano, TX

Got the answer you needed? Let's book the fix.

Same-day repairs on most services and a free check engine light code scan any time. One call to 972-633-1299 and you're on the board.

Book My Appointment 972-633-1299

Mon–Fri: 7:30 AM – 5:30 PM · 1713 N. Central Expressway, Plano, TX 75075